General Services – Fees and Refund Policy
Fees and Payment Terms
Subscription fees for the use of the service are payable monthly in advance by the customer. Subscription rates are advertised on our website and Kiss Accounts Limited reserve the right to vary these from time to time.
All prices, subscriptions and fees quoted on our website are in UK pounds sterling. All fees are subject to VAT at the current rate as applicable.
It is a requirement of our services that all customers agree to set up a direct debit mandate up for the payment of monthly subscriptions and other “one-off” fees for optional services.
If you do not accept that an invoiced fee is fair and reasonable you must notify us within 21 days of receipt, failing which you will be deemed to have accepted that payment is due.
If any subscription is not paid at the due date Kiss Accounts Limited shall be under no obligation to provide the service.
In the event of an unpaid direct debit we shall give notice to the customer that the direct debit will be re-presented for payment 14 days after the due date. Should this direct debit payment still remain unpaid Kiss Accounts Limited reserve the right to suspend all services including access to the customers online accounting records until the account is brought fully up to date
We also reserve the right to suspend our services or to cease to act for you on giving written notice if payment of any fees is unduly delayed. We intend to exercise these rights only where it is fair and reasonable to do so.
If we withdraw access to the service no refund will be payable by us.
Suspension or termination of your account could lead to the missing of submission deadlines. Kiss Accounts Limited cannot be held liable for any fines and interest penalties incurred resulting from missed submission deadlines as a result of suspension or termination due to non-payment of subscriptions or other fees.
We reserve the right to charge interest on late paid invoices at the rate of 8% above bank base rates under the Late Payment of Commercial Debts (Interest) Act 1998.
If a client company, trust or other entity is unable or unwilling to settle our fees we reserve the right to seek payment from the individual, directors, or parent company giving us instructions on behalf of the client and you agree that we shall be entitled to enforce any sums due against the Group Company, directors, partners or individual nominated to act for you.
In the case of a dispute over the level of fees charged we reserve the right to require that the matter is dealt with through arbitration. We recommend that arbitration is undertaken by the fee arbitration service provided by ACCA for members. The fee arbitrator will be appointed by the ACCA president; the fee will be as negotiated with the ACCA arbitrator.
Customers may close their account at any time by contacting us on firstname.lastname@example.org. No further subscription fees will be billed and no refund of any subscriptions or fees already billed will be made. Outstanding fees for optional non-subscription services will be collected using the direct debit mandate as agreed.
Kiss Accounts Limited care about your custom and the service we provide to you. It is our aim to provide a quality service to our customers and we want you to be completely satisfied with our services.
To demonstrate this if our service is not suitable for your needs we offer a 30-day money back guarantee from the date of your registration. A handling fee of £35 will remain due or be deducted from the first payment where on your request a private limited company has been incorporated and is registered at Companies House.
If a request for a company formation cannot be fulfilled (e.g. if a company name is no longer available) then the customer will be notified immediately and offered either an alternative choice or full refund.
If you are not satisfied with other Services or Goods you have purchased from us, you may request a refund by completing and submitting our
Refund Authorisation Form subject to the following:
- For Companies formed at your request a handling fee of £35 will be retained.
- Registered office service may be cancelled within 30 days of your Subscription. A handling fee of £10 will be retained.
- All goods despatched to you which are “branded” with your details or that of your company may not be returned for refund unless incorrect in which case a replacement item will be despatched upon the return of the original item.
- Unbranded goods despatched to you will be refunded in full upon the return of the goods in the same good condition as they were despatched.
If you require a refund please do so using the following procedure:
- Please telephone
- We will send our Refund Authorisation Form by fax email or post at your request
- Please complete the Refund Authorisation Form and submit it to us together with any goods you wish to return.
- Ensure this is completed within 30 days of the commencement of your service or Subscription or receipt of goods or services
- On receipt of the Refund Authorisation Form, we will make the appropriate refund of any fees paid less handling charges as above.
This Refund policy is in addition to your statutory rights, which remain unaffected.
You’ll never forget your first Kiss…